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I cannot start a new Interaction

If a new interaction cannot be created, the “Start New Interaction” button will be disabled, and one of two messages will appear:

You cannot create a new interaction because the participant has not completed all previous interactions. Either delete the unfinished interaction or remind the participant to complete it (Reminding Participants of their Interactions).

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You cannot create a new interaction because the participant has reached the maximum number of interactions. Contact BQ to unlock additional interactions.

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