I cannot start a new client dialogue

If a new dialogue cannot be created, the “Start New Dialogue” button will be disabled, and one of two messages will appear:

You cannot create a new dialogue because the client has not completed all previous dialogues. Either delete the unfinished dialogue or remind the client to complete it (Reminding Clients of their Dialogues).

You cannot create a new dialogue because the client has reached the maximum number of dialogues. Contact BQ to unlock additional dialogues.