I cannot start a new client dialogue

If a new dialogue cannot be created, the “Start New Dialogue” button is disabled and one of two messages is shown:

1. Here you cannot create a new dialogue because the client has not yet completed all previous dialogues. Either delete the client’s unfinished dialogue or remind the client to complete it (Reminding Clients of their Dialogues).

2. Here you cannot create a new dialogue because a client has already reached the maximum number of dialogues. Contact BQ to unlock additional dialogues.