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I cannot start a new client dialogue

If a new dialogue cannot be created, the “Start New Dialogue” button will be disabled, and one of two messages will appear:

You cannot create a new dialogue because the client has not completed all previous dialogues. Either delete the unfinished dialogue or remind the client to complete it (Reminding Clients of their Dialogues).

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You cannot create a new dialogue because the client has reached the maximum number of dialogues. Contact BQ to unlock additional dialogues.

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